Shipping and Delivery:
– Products in stock are normally delivered within the number of working days set forth on the Website and in the order confirmation. If a delivery is delayed, we will inform you accordingly and continue to monitor the order. If a delivery is delayed for more than 7 business days, you are entitled to cancel the purchase.
– Orders will be shipped via local shipping company, we ship to most of Egypt provinces, shipping cost and delivery time will be calculated in the checkout according to your place of residence.
– Shipping company will make 3 attempts for the delivery if they couldn’t reach the customer order will be cancelled and returned again to us, if customer still wants the order he/she must make a new one .
Refunds and Returns:
–When you receive your package, you should examine it closely before opening the factory sealed product packaging to determine that it is what you ordered. If you are not satisfied with your order, you may exchange or return your product. The returned product should be returned in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.
Should you change your mind about your order, we will accept return within 14 days after you receive your order.
We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 14 days after you receive your order.
All products whether defective or non-defective must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: If a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
Right of refund:
– When purchasing products on the Website, you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying us accordingly within 14 days of you, or your representative, receiving the product (the refund period).
– The right of refund does not apply to the following products:
– Please send us a clear message by mail or e-mail, if you wish to withdraw a purchase. You must provide your name, address and other relevant information like your order number, and name of the product in the message.
– If you use your right of refund, you must bear the costs for returning the products. Furthermore, you are responsible for the condition of the product from when you have received it and during the shipping back to us. We recommend that the product is sent in return well packaged, in good condition and in its original box. The product shall be returned within 14 days from the date when we received your notification informing Bazinga that you want to exercise your right of refund.
– For orders cancelled by using your right of refund, we will issue you with a full refund, including the shipping costs for sending the product to you. Any additional shipping costs due to you choosing another delivery than our standard delivery are exempted from the refund. When you return part of an order, the shipping costs will not be refunded. We are entitled to deduct an amount from the amount to be refunded which corresponds to the diminished value of the product compared to the original value, if and to the extent the loss of value is due to you handling the product negligently or to a greater extent than what is necessary to determine its function or characteristics.
– We will refund the amount as soon receive the product. Refunds will be made by cash same as the available payment method
– You are always entitled to lodge complaints about products bought on the Website within a reasonable time from discovering the defect or from the time you should have discovered the defect. The right to lodge a complaint applies to products that are defective according to applicable consumer protection legislation. If you wish to lodge a complaint about any product ordered, you shall contact us as soon as possible after discovering the defect.
– We will rectify or replace a defective product, or refund you for such product, in compliance with applicable consumer protection legislation once a product, for which a complaint has been lodged, is returned and the complaint approved. Even though we strive to do so within 30 days from receipt of your complaint, it may be delayed depending on the nature of the product and the matter process. We will carry the cost for the return freight for any approved complaints. We reserve the right to refuse a complaint if the product proves not to be defective in accordance with the applicable consumer protection legislation.
